• North Lakes location – work close to home and avoid the commute
  • Bring your building trade skills to a career in insurance
  • Monitor cost & quality of quotes

About the Role: 

A Home Desktop Assessor is responsible for the end to end management of our claims. Focusing on cost and quality of submitted quotes, reports and variations in relation to home insurance claims, while providing excellent customer service. In addition, you will work closely with A & G’s panel of suppliers to ensure they perform repairs to our customers’ homes to a high standard and for a fair and reasonable price.

Key Accountabilities:

  • Conduct desktop assessments of insured properties using virtual assessing and/or causation reports supplied by our panel suppliers
  • Produce detailed reports, determine damage, coverage and best repair methods
  • Review scope of works and expert reports to ensure that the most cost effective and timely methodology of repairs
  • Assist internal and external assessing teams with technical and time related issues associated to repairs and rectification issues
  • Liaise with local authorities and third-party building surveyors regarding compliance issues and ensure repairs comply with relevant BCA and/or Australian standards.
  • Negotiate and agree upon scope of work and costing
  • Discuss scope of works and repairs with customers
  • Identify fraud activity
  • End to end claim management, managing a range of cost, quality and service controls

Experience & Knowledge:

  • Residential building/renovation and extensive estimating experience (essential)
  • Experience in managing quality building work and enhancing customer satisfaction;
  • Background in reviewing accurate scopes of works;
  • Exceptional time management and organisational skills;
  • Reputable communication skills and conflict resolution handling;
  • Proven experience in building effective business relationships with builders;
  • Superior customer service skills;
  • Insurance experience preferred

Professional Compliance & Eligibility

  • Qualification in Building/Construction or 2+ years’ experience in Construction or Insurance Assessing

Who are Auto & General:

Auto & General is the Australian arm of a private global group with 8,000 employees across 31 offices and over 8.9 million customers worldwide.

In Australia, Auto & General launched in 2000 and has grown to provide industry-leading motor, home and travel insurance products both directly through Budget Direct and via industry leading partnerships.  With an Australian team of 1400+ we are now looking for talented individuals who can help drive our ambitious growth plans.

Our Benefits:

  • North Lakes location – work close to home and avoid the commute
  • Enjoy additional leave days – ‘ME’ leave and ‘Volunteer Day’ leave;
  • Join our vibrant social and community activities including annual celebration, family fun days and regular events across each of our sites;
  • Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement;
  • Employee discounts on Car, Home, Travel insurance;
  • Income protection insurance provided to support you in the event of non-work related illness or injury;
  • Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Click on Apply for Job and it will take you to an external website to apply.